"One of the most unique, comprehensive and innovative IVR integration designs available on the market today.”

-Avaya, the leading American Telecommunications provider

Modern Contact Center

HBCS is evolving with technology

HBCS is a fully integrated, multi-site, state-of-the-art Contact Center. The technologies deployed in our 24/7 Virtual Contact Centers fully integrate all of the following solutions and platforms:

Multiple PBXs'
Predictive Dialer System
Voice and Screen Recording Solution
Computer-Telephony Integration Platform
Call Management Systems
Collection Follow-up System
Interactive Voice Response Solution

The Interactive Voice Response deployment has significantly improved staff efficiencies and expanded customer choices without compromising the outstanding HBCS customer care philosophy. Avaya, the leading American Telecommunications provider, has recognized HBCS’ Interactive Voice Response solution as “one of the most unique, comprehensive and innovative IVR integration designs available on the market today.”

HBCS Telecommunications Engineering team presented this solution at the Avaya International Conference in Miami, FL, in May ’06 and received the Technical Recognition Award.

Select Technology Fields:

Corporate Office

118 Lukens Drive

New Castle, DE 19720

(302) 552-8000

Massachusetts Office

701 Edgewater Drive

Wakefield, MA 01880

(781) 279-8465

Maryland Office

NorthGate Building 3

2424 Northgate Drive

Salisbury, MD 21801